Shipping policy
Processing
Online orders are processed within 2 business days from Chicago, IL, pending product availability and payment verification. We do not ship on weekends or U.S. holidays.
Delivery time
Standard orders arrive 3 to 10 business days after they ship. Need it faster? Choose expedited shipping at checkout. Orders placed by 12 PM Central ship the same day.
Rates
- Flat rate: $8.50 per order
- Free shipping on orders over $150
- Expedited: priced at checkout based on carrier rates
Shipping costs are non-refundable.
Where we ship
We ship within the contiguous U.S. using UPS, USPS, and FedEx.
Local pickup
Pickup is free. Choose our Andersonville or Lincoln Park shop, then select “Pick Up” at checkout. Orders are usually ready in 2 to 4 hours. Need it sooner? Call the store you ordered from and we’ll do our best. Bring your confirmation email and a valid ID so we can verify it’s you.
Order updates
You’ll get emails when your order is confirmed, shipped (with tracking), out for delivery, delivered, or ready for pickup.
Changes and address fixes
Haven’t received a shipping notification? Call the store you ordered from and we’ll do our best to help. Once you’ve received one, we can’t make changes. If your order is going to the wrong address, contact us right away.
Heat
In warm weather, we can’t guarantee that things like chocolate and soft candies will arrive intact. We don’t use cold packs.
Alcohol
Alcohol is available for in-store purchase in our Lincoln Park shop. We do not currently ship alcohol.
Damaged items
Something arrived damaged? Oh no! Contact us right away. Fragile items like crackers, chips, and cookies come in sealed packages. We pack them with care, but we can’t guarantee they’ll arrive intact. Breakage inside a sealed package is out of our control and isn’t considered damage.
Lost packages
Package lost in transit? Contact us right away. Once an order is delivered to the address on the order, we aren’t responsible for lost or stolen packages.
