What's your return policy?
We appreciate your order and hope you enjoy it! If you're unhappy with your purchase, returns are accepted within 14 days from the date of in-store purchase or the date of delivery for online orders for store credit only. We do not issue refunds. Please note all food items, personal care items, and gift cards are final sale and cannot be returned.
Before sending back your item(s) please email firstname.lastname@example.org to have your return approved. All item(s) must be returned in original and unused condition and in the original packaging if applicable. You’ll also need the receipt or order number so we can reference your order. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer.
How do I start a return?
To make a return, please email us at email@example.com and include the order number and reason for return. We'll contact you within two business days to provide return instructions. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Where do I send my return?
If you've already reached out to us to approve your return, you can ship it back to:
5232 N Clark St
Chicago, IL 60640
We strongly recommend that you use a trackable method to mail your return. Once we receive your return, we'll verify its condition and issue store credit for the value of the item(s). Please allow at least two business days from the receipt of your item to process your return.
Can I do an in-store return for something I bought online?
Yes, online orders may also be returned in person to our shop within 14 days from the date of arrival during open business hours. We'll give you store credit or you may exchange it for something new.
Can I return Final Sale items?
Items marked Final Sale cannot be returned. No exceptions will be made. We understand that buying Final Sale items is a commitment, so if you have any questions, please reach out to us before placing your order.
How fast do you ship?
Most of our orders are shipped within 2 business days of purchase from our shop in Chicago, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date.
If you need your item(s) sooner and are within the U.S., please select an expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable. Please note that expedited shipments must be placed by 12PM Central Time to be shipped same-day.
We do not ship on weekends or U.S. holidays.
How much is shipping?
We offer flat rate shipping for $8.50 per order and free shipping on orders over $95. Expedited shipping is available for an additional cost. Pricing for expedited shipping varies depending on your location and will appear at checkout.
Can I pick-up my order?
Yes! If you're local, free in-store pick-up is also available. Pick-up orders are fulfilled in the shop at 5232 N Clark St, Chicago, IL. Select "Pick Up" at check out under delivery method.
Pick-up orders can be picked up during store hours and are usually ready within 2-4 hours of placing your order. If you need your item(s) sooner, send us an email at firstname.lastname@example.org and we'll do our best to get it ready for you. If you decide to pick-up, please bring the email confirmation sent with your order so we can confirm it's you.
Where do you ship?
We currently only ship within the contiguous U.S. If you're in Hawaii, Alaska, or Puerto Rico, please reach out to us at email@example.com before placing your order so we can determine the appropriate shipping cost.
How will I get my stuff?
All of our shipping is through UPS, USPS and FedEx.
What's the status of my order?
You'll receive email notifications regarding the status of your order. These include:
- Order confirmation
- Shipping confirmation with tracking information
- Out for delivery notification
- Delivery confirmation
If you have any questions about the status of your order, reach out to us at firstname.lastname@example.org and we'll get you sorted.
What if I need to change my order?
If you haven't received a shipping confirmation yet, please contact us immediately to request changes and we'll do our best to accommodate you. If you've already received a shipping confirmation, we’re unable to make any changes. Sorry about that!
Can I update my shipping address after I place an order?
If your order is shipping to an incorrect address, please contact us right away.
How do pre-orders work?
In some instances, we have special items that are available for pre-orders (think flowers for Valentine's or limited run baked goods). Usually these items are only available for in-store pick-up and will be clearly noted on the item's listing.
Full payment is due at checkout to secure your pre-order. When the item arrives at our shop, we'll email a notification that your order is ready for pick-up. You can pick-up your pre-order anytime during normal business hours. Be sure to bring your order confirmation with you.
It's hot out. Will this affect my order?
Most items will be just fine in transit. However, during the warmer months, we can't guarantee things like chocolate and soft, gummy candies will arrive as they left us. Please note we don't ship anything with cold packs.
Something I ordered arrived damaged
Oh no! Please contact us right away.
Help, my package is lost!
If your package has been lost in transit, please contact us right away.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Are taxes included in my order?
Taxes are calculated based on the items ordered and your shipment destination, and are added to your order total in the shopping cart. Taxes are nonrefundable.
What payment methods are available?
We accept all major credit cards including Visa, Mastercard, American Express, Discover and Diners Club, in addition to Apple Pay and Google Pay, both in-store and online.
Do you have gift cards?
Yes! We offer both e-gift cards and physical gift cards in-store. E-gift cards are emailed directly to you after checkout. You can then forward it to the recipient, or print out a copy and give it to them.
Both can be redeemed in-store and online, and never expire.
How do I use a gift card online?
On the righthand side of the checkout page is a box where you can enter the 16 digit gift card code. The value will be automatically applied to your cart. Any remaining value on the gift card will be yours to spend in the future. Gift cards cannot be retroactively applied to an order once it has been placed.
Where do I enter a promo code?
On the righthand side of the checkout page is a box where you can enter a promo code. Once validated, the promo will be automatically applied to your cart.
Where's the cheese?
We have several fresh and refrigerated items in-store that are not offered online. If you've been to the shop before and would like to know the availability of a specific item, give us a ring and we'll be happy to check it out for you.
Where are you located?
We're at 5232 N Clark Street at Farragut, on the north side of Chicago in Andersonville.
When are you open?
We're open 24/7 online. The shop is open:
We are closed for some U.S. holidays like Thanksgiving, Christmas and New Year's, and open for others. We also typically close the shop for a week in January for maintenance and sanity. Our Google profile is usually the best way to check, or you can always give us a call.
Is there parking?
There is metered street parking throughout Andersonville directly on N Clark, and free parking on some of the residential streets nearby.
Are you close to public transportation?
The closest L train is the Argyle stop off the Red Line. From there, it's about a 15 minute walk to the shop. There are also several bus lines that service the neighborhood.