What's your return policy?

Thanks for your order! If you’re not happy with it, we accept returns for store credit only. We don’t issue refunds.

Return window

• In-store purchases: 7 days from the date of purchase
• Online orders: 14 days from the date of delivery

What we accept

Items must be unopened, undamaged, unused, in their original packaging (if applicable), and within their best-by date.

Final sale (no returns)

Refrigerated items, grab-and-go foods, fresh-baked goods, personal care items, gift cards, and sale or discounted items.

How to return

1. Email ateam@andalemarket.com before you send anything back, so we can approve your return.
2. Include your receipt or order number and the reason for return.
3. If your item arrived damaged or was sent in error, we may ask for photos.

Shipping costs are non-refundable. Return shipping is the responsibility of the customer.

How do I start a return?

Email ateam@andalemarket.com with your receipt or order number and the reason for your return. If an item arrived damaged or was sent in error, include photos of the shipping box and damaged item. We’ll reply within two business days with return instructions.

Return shipping is your responsibility. We recommend using a trackable shipping method.

Where do I send my return?

Already got approval for your return? Ship it to:

Ándale Market
725 W Wrightwood Ave, Ground Floor
Chicago, IL 60614

Use a trackable shipping method. Once we receive your return, we’ll check its condition and issue store credit for the value of your item(s). Please allow at least two business days after we receive it.

Can I do an in-store return for something I bought online?

Yes, online orders may be returned in person within 14 days from the date of arrival. We’ll check its condition and issue store credit for the value of your item(s). Shipping costs are non-refundable.

How fast do you ship?

Online orders are processed within 2 business days from Chicago, IL, pending product availability and payment verification. Once shipped, we estimate you will receive your order within 3-10 business days of its ship date.

If you need your item(s) sooner and are within the contiguous U.S., please select an expedited shipping option. Shipping times may vary, but rest assured we work our hardest to process your order as quickly as possible. Any additional shipping costs are nonrefundable. Please note that expedited shipments must be placed by 12PM Central Time to be shipped same-day.

We do not ship on weekends or U.S. holidays.

How much is shipping?

We offer flat rate shipping for $8.50 per order and free shipping on orders over $150. Expedited shipping is available for an additional cost. Pricing for expedited shipping is determined by carrier and will appear at checkout.

Where do you ship?

We currently only ship within the contiguous U.S.

What shipping carriers do you use?

All of our shipping is through UPS, USPS and FedEx.

Can I pickup my order?

Yes! If you’re local, in-store pickup is free. Order from our Andersonville or Lincoln Park location. At checkout, select “Pick Up” as your delivery method.

Orders are usually ready in 2 to 4 hours. Need it sooner? Call the store you ordered from and we’ll do our best.

Bring your order confirmation email and a valid ID when you pick up so we can verify it’s you.

Do you deliver?

You can order through Doordash from our Lincoln Park location for delivery.

What's the status of my order?

You'll receive email notifications regarding the status of your order. These include:

• Order confirmation
• Shipping confirmation with tracking information
• Out for delivery notification
• Delivery confirmation

If you have any questions about the status of your order, reach out to us at ateam@andalemarket.com and we'll get you sorted.

What if I need to change my order?

If you haven't received a shipping notification, call the store you ordered from and we'll do our best to help. Once your order ships, we are unable to make any changes.

Can I update my shipping address after I place an order?

If the shipping address is incorrect, please promptly call the store you ordered from and we'll do our best to help.

It's hot. Will the heat affect my order?

Most items will be unaltered in transit. However, during the warmer months, we can't guarantee things like chocolate and soft, gummy candies will arrive as they left us. Please note we don't ship anything with cold packs.

My order arrived damaged.

Oh no! Please contact us right away. 

If you ordered something that is fragile by nature and comes in a sealed package or enclosed box, such as crackers, chips, cookies, etc, we will do our best to protect it during shipping but cannot guarantee it will arrive entirely in tact upon arrival. Such occurrences are beyond our control and will not be considered damages. 

My order is lost.

If your package has been lost in transit, please contact us right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

How do preorders work?

Occasionally we have special items that are available for preorder. Typically these items are only available for in-store pickup and will be clearly noted on the item's listing.

Full payment is due at checkout to secure your preorder. You'll receive an email notification when your order is ready for collection. Bring your order confirmation email and a valid ID so we can verify it’s you.

What payment methods are available?

We accept all major credit cards including Visa, Mastercard, American Express, Discover and Diners Club, in addition to Apple Pay and Google Pay, both in-store and online.

Do you have gift cards?

Yes! We offer both e-gift cards and physical gift cards in-store. E-gift cards are emailed directly to you after checkout. You can then forward it to the recipient, or print out a copy and give it to them. 

Both can be redeemed in-store and online, and never expire.

How do I use a gift card online?

On the righthand side of the checkout page is a box where you can enter the 16 digit gift card code. The value will be automatically applied to your cart. Any remaining value on the gift card will be yours to spend in the future. Gift cards cannot be retroactively applied to an order once it has been placed.

Where do I enter a promo code?

On the righthand side of the checkout page is a box where you can enter a promo code. Once validated, the promo will be automatically applied to your cart.